Suspending Patient Invoices

Follow these steps when the patient is the payer and you need to disable the delivery of statements to the patient. For example, you can suspend patient billing for the account if the patient is homeless, declared bankruptcy, and/or there is a patient grievance.

1. On the Claim page, click the patient's name in the far left corner. This will take you to the patient's account page.

2. Once on the patient's account page, click the Patient responsibility tab.

   Click the Suspend patient billing button.

   

3. In the "Suspend patient billing" window, select the reason for the suspension. The selected reason displays as the status reason for each claim associated with the account.
4. Click the Suspend button.

So what happens next? First, the system will stop sending invoices for this patient. Then, the status of any claim associated with this patient changes to "Suspended" with a the reason you selected when you suspended the account. You will also see a red banner that reminds you that the account is suspend at the top of the Claim page. You can remove the suspension at anytime.

Remove or Change the Reason for the Suspension

1. On the Claim page, click the patient's name in the upper left corner of the screen.

2. When an account is suspended, a yellow banner will display at the top of the patient's account page.

3. Click the Edit suspension button.

   Change the reason: Find the reason on the list and then click the associated button.

   Remove suspension: Click the Remove suspension button on the bottom of the window.