Users with an Existing ZOLL Online Account

The user account migration process creates a brand new user account in ZOLL Online for each ZOLL emsCharts user. This account is created using your emsCharts username and password, is not affiliated with any ZOLL Online tenants or products, and can only be used to login to emsCharts. Since the migrated user accounts created in ZOLL Online are separate from any pre-existing ZOLL Online accounts you may already have, users with a pre-existing ZOLL Online account may experience login issues when using a password management solution to auto-populate their username and password.

To prevent this, we suggest that users update their password management platform to add their emsCharts username and password as an option for https://www.zollonline.com.

Technical explanation

Login issues can occur because the webpage address when entering a username for ZOLL emsCharts is https://zoll.emscharts.com, however, once the username is verified as a migrated user, the webpage address changes to https://www.zollonline.com for the user to enter their password since migrated user passwords are managed in ZOLL Online and not emsCharts. Since the address for the webpage is https://www.zollonline.com, password management platforms will attempt to populate the user's ZOLL Online account information instead of their emsCharts account information.

A feature will be released by November 2024 to allow users to link their migrated emsCharts accounts to their pre-existing ZOLL Online accounts so their ZOLL Online account can be used to log into both ZOLL Online and emsCharts.