What's New in Release 14.10.2 & 14.11.1

November 18, 2025 | Testing environment details | Report News

 

Important update on the claim import and ambulance certification issues

Claim import issue

We identified an issue related to the ZOLL Online release on November 3, 2025, that affected NEMSIS imports. While the initial investigation showed limited impact, we have since confirmed that the issue is more widespread than originally anticipated.

Recommended actions:

  • Once the hotfix is released (expected no later than November 13, 2025), contact your PCR vendor to assist with resubmitting any failed claims sent between November 3 and November13.

  • Successfully imported claims will be marked as duplicates if resubmitted with the same PCR ID (eRecord.01).

  • If you reattempt imports before the hotfix, please monitor them closely for potential failures.

We will provide an update once the issue has been resolved.

Ambulance Certification

Support for “N/A” selections in clearinghouse submissions will be restored with the November 13 hotfix at 4 PM MT.

Next Steps:

  • Hold affected claims until the hotfix, then requeue.

  • Or update “N/A” to “No” and requeue now.

  • To identify impacted claims, search Waystar for rejections citing a missing admission date.

 

Added J7050 HCPCS

We added the J7050 HCPCS - "Infusion, normal saline solution, 250 cc" ancillary charge to ZOLL Billing.

The following issues were fixed in release 14.10.2 & 14.11.1:

  • The "Disregard CO45 amounts and apply to patient responsibility" was not working correctly if the setting was set to Yes on the benefit plan but No on the Policy.

  • After the last release, users were not able to edit the line item detail of transactions with a TBD deposit date.

  • On the Payments page, the system was removing the value in the Original Reference # field after a user clicked Finish Later or posted the transaction.

  • The "Import CO-45 adjustments for non-primay payer designations" requirement setting was not applying the CO45 adjustment regardless if the payer designation was primary or another designation.

  • Claim batches were not submitted to the clearinghouse for an agency on 11/3.

  • Several transactions were not showing up on the Credit Posting report for a specific deposit date which resulted in an incorrect report total.

  • Accounting Period reporting issues:

    • If a refund was posted in a closed accounting period and then reversed in the next open period, and then the user posts additional refunds and refusals after the next open period, the refund value in the Accounting Period Summary report was not correct.

    • Transaction date was not matching when a user reversed a revenue adjustment or write-off with a transaction date set.

    • The "Total interest" value was showing the opposite of its actual value and the ignored L6 provider adjustment was showing in the "Total interest" amount.

    • The totals in the PLB Amount column were incorrect.

    • The payment and contractual allowance totals were incorrect in the Accounting Periods > download CSV > Payments_ProfitCenter.csv file.