Waystar

Waystar patient billing options

Important! The functionality described in this section requires coordination on the Waystar side. Do not enable either of these settings before you talk to Waystar. Failure to do so may negatively impact your statements.

There are two Waystar options in Settings > Configuration > Patient Billing. Both options are used by Waystar to define if a patient statement is sent and what materials are needed in the envelope. The options display only when Waystar is selected for use as the clearinghouse for patient statements.

Output self-pay indicator: When the patient is the current payer and this box is checked, ZOLL Billing outputs an indicator to Waystar alerting them that this is a self-pay patient.
Output signature not yet acquired indicator: When the patient is the current payer and this box is checked, ZOLL Billing outputs an indicator to Waystar informing them that there is no signature on file for this claim and an additional form must be included in the patient invoice envelope.

The output indicators to Waystar will be sent in the Template Code 1 and/or 2 elements on the Waystar file when the settings are enabled and the below logic is met:

If “Output self-pay indicator” is enabled, and the claim has primary payer equals patient, then put “SP” in Template Code 1 element.
If “Output signature not yet acquired indicator” is enabled and the current payer equals patient, put “NS” in Template Code 1, unless “SP” is already there, in which case put “NS” in Template Code 2.