Posting and Reversing a Write-off

1. To post a write-off, enter the claim number in the search field and then click the claim number in the search results.
2. On the Claim page, click the Running claim balance tab and then click the Adjust balance button.

   

3. When the Adjust balance window opens, write-off is automatically selected as the adjustment type so all you have to do is click the Description field and then:
   • select a description from the list
   • enter the Description field
   • select a description from the list
   • and then enter the adjustment amount for each HCPCS.
4. The new balance will display at the bottom of the window. Click Post now. 

You can view the write-off in the Credits, Running Claim Balance, and Running Charge Balance tabs on the Claim page.

Reversing a write-off

If you applied the write-off by mistake, don’t worry. You can easily reverse the adjustment.

1. First, let’s get back to the Claim page by entering the claim number in the search field and clicking the claim number in the search results.
2. On the Claim page, click the Creditstab. On top, right side of the credit block containing the write-off information, click the Reverse adjustment link.
3. On the confirmation window, click Reverse adjustment.

You will note that both the original write-off and the reverse write-off displays in the credit block.