Collection Letters

Sending collection letters

The patient received a final statement but has yet to send a payment. It is time to send a collections letter. To monitor patients that received a collections letter, move the account to the "Collections letter sent" tab the day the letter goes out (ZOLL Billing does not send collections letters). This tab will show you the account, number of claims, last statement date, the day you sent the collection letter, and account balance.

Here's how to move the account to 'Collections letter sent':

1. Hover over Claims on the navigation bar and select Patient Billing. The page defaults to the "Final statement sent" tab. You can move an account to the collections tab from any tab on this page. The steps are the same regardless of where you are.
2. On the tab you select, scroll down to find the account or enter the patient name in the box under the column heading. On that same line, click the review icon.
3. Click the Edit suspension button.
4. On the 'Suspend patient billing' window, click Collections letter sent and then Suspend.